Lin Tseng
eLearning Designer & Developer
E: hello@lintseng.com
M: +61 421 455 733
Education
Articulate Storyline Expert Training - Class of 2019, Certified Training by B Online Learning
Bachelor of Arts (Psychology, Sociology) - Class of 2008, University of Sydney
Experience
Operational Risk Systems & Training Specialist at Stockland - Since August 2018
- Designs, develops and edits online learning modules using a range of authoring tools such as Articulate Storyline, Articulate Rise and Adobe Captivate. This includes training in topics such as workplace safety inductions, contractor management training, cyclone management and COVID-19 recovery plans.
Applies and uses knowledge of instructional design theory to design course content.
- Partners with various teams in Stockland and Subject Matter Experts (SMEs) to build customised eLearning programs for staff and contractors.
- Creates instructional videos, quick reference guides and bespoke webpages to support systems training.
- Oversees and maintains the Group Risk training infrastructure within SAP SuccessFactors Learning and supporting site specific learning (via Stockland's Online Induction System, powered by Kineo).
- Works closely with Group Risk, L&D and People & Culture to ensure that training strategies are aligned and course delivery timeframes are met.
- Stays in-tune with industry to identify new and innovative approaches to learning and development.
Public Servant in Australian Federal Government Agency - October 2012 to August 2018
- Administered and coordinated training and development programs globally including ongoing delivery, logistics and agenda/content.
- Drafted and developed instructional guides to onboard new starters to the Department and upskill existing staff.
Head Ground Operations Trainer at Aerocare Flight Support (Jetstar International, Virgin NZ) - 2009 to 2012
- Designed and delivered F2F training packages to onboard new starters to the operations and upskill existing staff. This included training on aviation safety and security, airline policies and procedures, disability awareness training, and visa immigration requirements.
- Applied instructional design principles to develop instructional guides and supporting documents and 'cheat sheets' to support the organisation's training strategy.
- Collaborated with airline leadership teams and SMEs to address identified knowledge gaps within the operation.
Technical Skills
Articulate 360 (Storyline, Rise)
Adobe Captivate
Adobe Creative Cloud (Illustrator, Photoshop, Premier Pro)
Learning Management Systems (SAP SuccessFactors, Kineo LearnForce 9)
Interests
Sewing and fashion, keeping up with design tools, watching documentaries and movies, reading magazines and meeting people.